Refund and Cancellation Policy

We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us at info@sweetball.in prior to making a payment for our services.

Thank you!

We at Sweetball services P. Ltd. believe in helping all customers as far as possible , and has consequently prepared a thoughtful refund and cancellation policy.

Web Design
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all money paid are retained by Sweetball services P. Ltd. and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Chargebacks
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Project Contents
Any digital or non-digital materials supplied to Sweetball services P. Ltd. by the client for the purpose of project development must be either owned by the client or the client must have been given copyright permission for publication. Sweetball services P. Ltd. will not be held responsible for any copyright infringements found on these materials. Any materials supplied to Sweetball services P. Ltd. will not be shared with any other party. All original files (PSD, FLA, etc.) remain the property of the creator and will not be shared.

Web Site Content
The client is responsible for providing all textual content to be used on any given Web page. If requested, Sweetball services P. Ltd. can supply the textual content for an additional charge based on the amount of content required. All textual content supplied by the consumer WILL NOT be checked for spelling or grammar errors. It is the responsibility of the client to ensure no such errors exist and Sweetball services P. Ltd. will not be held responsible for such errors. If requested, Sweetball services P. Ltd. will offer a proofreading/rewriting service for an additional charge.

Suspension in Project Development
In case, for any reason, consumer wants to suspend project development, a request must be made in writing to Sweetball services P. Ltd. with an authorized signature. No delay can exceed a 30 day period. Any project delay lasting longer than 30 days will be considered cancel by Sweetball services P. Ltd. unless the request to restart the project is given in writing between the involved parties before the end of the 30 days. If this happens, Sweetball services P. Ltd. will send an invoice to consumer of 50% of the original agreed upon amount. Sweetball services P. Ltd. reserves the right to change or update this policy, our services, or our prices without liability. If you have any questions regarding our Web design policy, please contact Sweetball services P. Ltd. by Clicking on the Contact Us Page.

Limitation of Liability
Sweetball services P. Ltd. will not be held liable for any indirect, special, or consequential damages or any loss of profits or revenue which may arise in connection with any of the projects we develop. We reserve the right to stop or delay any project for any reason without liability. Sweetball services P. Ltd. will notify the client of any changes in the project development status and make appropriate arrangements without any delay. If the project is stopped as a result of actions taken by Sweetball services P. Ltd., a refund will be given to the client minus any billable hours. Sweetball services P. Ltd. will not be held responsible for any issues, damage, email problems, Web site hacks or attempts, or downtime which results from the use of an outside hosting company, internet service provider, domain name registrar, or any other outside agency. Outside services are considered independent to those offered by Apparatus Solutions Project can only be cancelled within 3 days after signing the project agreement (or accepting the project agreement through Email). If there is a refund, client will get refund within 10 days of the claim.